Frequently Asked Questions
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MEL items (Current issues we are working on)
While we work on restoring the full 3 year capability of the sync, you may log your older data by following procedure below to email us your ePays HI3 / data files.
- Log in to epays.aa.com
- Click on the “Activity/Pay Sheets” tab (its the middle one)
- Change the time period to show as far back as possible (3 years)
- click on the “PAY SHEET” for the month you need — it will open in a window, just click anywhere in the window
- press CTRL-A (Command-A for macs) — this will select all text, and it should turn blue
- press CTRL-C (Command-C for macs) to copy to your clipboard
- start a new email to email@example.com with the subject "epays data for elogsite"
- click in the email (just like you were going to type a message)
- press CTRL-V (Command-V for macs) to paste the copied text (pay sheet) into the email. Enter a few blank lines at the bottom.
- Please copy all of your files into the same email message, just enter a few blank lines between them.
Frequently Asked Questions
Please be patient as our technical support person could be out flying, but you will receive an email when your data is ready to sync.
Also, very importantly, if you are planning to import into another program, always make a backup of your other logbook before attempting any import.
You can delete those (or any) legs using the delete command. The format is "del 123456" where the number is the leg ID of the flight you want to delete. The leg ID column is not visible by default and you will need to turn it on in order the see the leg ID. Just hover over any column header and follow the menu to turn that column on.
We tried making the report bigger to fit more columns, but it did not fit on a standard size paper which added considerably to the cost of printing and binding. We also tried lowering the font size to fit more columns but the report was difficult to read at the smaller font sizes.
There is a way to print two reports and combine them in the binder — however it makes your logbook report more complicated which is not necessarily a good thing. Remember, you want the interviewer to look at the totals at the end of the report and move on with the interview, not spend time trying to figure out your logbook report. You would have to try it and see for yourself if you thought it made the report too complicated.
The basic idea here would be to print the first report, then print a second report with only the columns you could not add to the first. Then include both reports (same pages facing each other) in one binder. It might be a good idea if you do this to include some kind of graphic picture on the first couple of pages showing this, like an arrow on the first page pointing to the second with the label “Additional columns” or something like that. Both pages would have the same page number on them.
Contact us at firstname.lastname@example.org for details.
If you need to get your logbook up to date, we can back log your flights for a one time charge of $30/yr. We cap the total amount you could pay for back updates to 3 years or $90 — any additional updates are free. You can now request updates as far back as February, 2004.
We hate subscriptions that automatically renew and bill so we will never do that to you. You must sign up again at the end of your subscription to continue service.
We have had several questions about pricing so we thought we would provide some examples.
Example: Your logbook is already up to date — you purchase the $60.00 subscription. Your logbook will automatically sync any flights flown in the same month that you started the logbook, and continue for one year. Keep in mind that during the first month the logbook will not sync any times because that months flying will not be on JetNet until the second month. (Alternatively you could wait until your second month then purchase the logbook with one months back update ($2.50) if you didn't want to have an empty logbook for that first month.)
Example: Your logbook is 6 months out of date — you purchase the $60.00 subscription + you add 6 months of back updates (at $2.50/mo, or $15.00) for a total of $75.00 and the first time you log into the logbook it will automatically sync flights starting 6 months prior to the current month, and will continue for a year from the purchase month.
Example: Your logbook is 3 or more years out of date — you purchase the $60.00 subscription + 3 years of back updates at $30/yr for a total of $150.00 - your logbook will sync any flights up to three years back immediately from Jetnet, (edit: temporarily limited to 10 months of immediate data) and you can request updates as far back as February 2004 for no additional charge. Your logbook will continue to log flights each month for a year after your purchase month. So you get a minimum of 4 years of detail logging (3 back and 1 forward) and the capability of logging all flights back as far as 2004.
The whole point is for you not to have to worry about it anymore. See? Easy peasy.
We can add this time to any other column you want very quickly and easily, so don't waste your time copying it over, just open a support ticket ( email@example.com )
Our tail numbers for historical flights dating between 2004 and 2015 came from the DOT -- and they unfortunately did not have data for Executive airlines, maintenance flights, or international flights.